Frequently Asked Questions Frequently Asked Questions

Shipping and Returns

What is my order status?

Your order information, history and delivery status will be accessible upon signing into your account.

All orders received will be shipping within 2-3 business days. The cut off for Overnight Orders shipping same-day is 2 p.m. EST. For all international orders please allow 10-15 business days for delivery. We do not ship on Saturdays, Sundays, or National Bank Holidays.

How do I cancel my order?

Most orders are shipped on the same business day. If you wish to immediately cancel your order, please email info@wearecozyland.com with your order information.

How do I create a return?

Generate My Return

Use the above link to generate your shipping label.

Cozyland will accept items for return and refund or exchange within 14 days since your order has been delivered.

Final Sale items will not be accepted for a return or exchange.

Customized Items will not be accepted for a return or exchange without appearance of a clear internal defect.

When will I receive my refund from my return?

Please allow 7-10 business days from the delivery date of your return to receive a refund. An automatic refund notification will sent to the email on file for your order.

Embroidery Orders

How long will it take my embroidery order to ship?

Custom embroidery orders take up to 14 business days to process.

Please note that we cannot process embroidery orders overnight. If you select overnight shipping, your order will ship overnight after it has been processed.

Can I embroider something custom?

We are here to help your embroidery dreams come true! We have endless possibilities with what can be embroidered. Please email info@wearecozyland.com with your custom embroidery request and we will assist you further!