Return Policy
We want you to love your Cozyland.
If something isn’t quite right, we’re here to help.
We accept returns for refund or exchange within 30 days of delivery, provided items meet the conditions below.
To process a return, visit the link here.
Return Eligibility
To be eligible for a return:
- Items must be unworn, unwashed, and in original condition
- All original tags and packaging must be intact
Because our pieces are designed to be soft and personal, we’re unable to accept:
- Items marked final sale
- Sale items discounted more than 50%. (If a sale item is under 50% markdown, it can only be accepted for exchange).
- Customized or personalized pieces (unless there is a clear internal defect).
Return Shipping
We process returns through our partner, Loop.
At checkout, we offer you the option to unlock free return shipping later for the eligible items in your order by paying a small returns fee at the time of purchase.
- If you choose to pay this fee during purchase, there is no additional charge for shipping your item(s) back to us.
- If you choose not to pay this fee during your purchase, you may be subject to a higher shipping/handling fee later at the rates that we require on the date you ship your item(s) back to us for a return.
Please note: original shipping charges are non-refundable.
This service does not override final sale or other policy restrictions.
International Returns
At this time, we’re unable to provide prepaid labels for international returns.
Return shipping and related fees are the customer’s responsibility.
Damaged or Incorrect Items
If your order arrives damaged or incorrect, please email info@wearecozyland.com